The following videos walk you through those steps. After uninstalling, then you install the new driver. Wacom suggests that before you install a new driver you should uninstall the present driver. This post will have two videos, one for a Mac and one for a PC. But first, we need to talk about installing drivers. So I decided to do a series of videos about how I setup and use my tablet. If anyone has the directions for a Mac, please post them in the comments for others.Ī couple of weeks ago I got my new Wacom Intuos 5 tablet and I love it. OK, that is what I was told and that is the way I uninstall an old driver and install a new one. Once the installation is complete, and the system is stable, connect the tabletĪs always, make sure your tablet is connected directly to your computer.Īvoid using USB hubs, keyboard/monitor ports, or docking stations with the tablets during the installation phase, as they can cause inconsistent behavior. Uninstall any listing here for Tablet or Wacom Tablet and then restart the computerĪfter restarting, temporarily disable any antivirus software, download and install only the latest driver from: Open your Start Menu and then the Control Panel I’m pretty sure you would do the same thing for a Mac, but I don’t know where or how you delete the driver…sorry gang…I don’t have a Mac:įor our products, only one driver can be installed at a time, so I will include driver directions to follow for a clean install, and use Internet Explorer or Firefox, not Google Chrome, as a web browser: OK…here are the directions for installing a new driver for a PC sent to me by Wacom Support. Otherwise you will lose all of your settings. However, do not forget to open you Wacom Tablet Utilities and back up your current settings, so you will be able to restore them when your new driver is installed. The recommendation is to uninstall the present driver and install the new one. Since I have been in touch with Wacom support, I have had many emails describing how to install a new driver. I certainly hope so it has been annoying to say the least…but even so, I still love the Cintiq. Wacom support told me that this driver should fix the issue. In my case, I have been having a strange issue with my Cursor disappearing with the 24″ HD Touch Cintiq. I have just installed them, but it is too early to tell what it changed. New drivers are available at Wacom Support. I opened my Wacom Tablet Preference File Utility and restored my settings.I downloaded the latest driver from Wacom. I completely uninstalled the current Wacom Driver.If you are using a Cintiq, you only need to disconnect the tablet part, which is usually connected via a USB port on your computer. I disconnected my Wacom Tablet from the computer.You can do the same with the Wacom Desktop Center I opened my Wacom Tablet Preference File Utility (it is similarly named for Macs, but it isn’t exactly the same name), and backed up my settings.OK, this is how I updated my driver and I think it is a good method. As many of you tell me, if your product is working fine, then you probably do not need to update to the latest driver. This is pure speculation on my part, but I think if your product doesn’t support touch, then the newer drivers will give you problems. I prefer it to the older drivers because I use the On-Screen Controls with the Cintiq, and I wanted to use a similar format with the Intuos 5 Touch.īefore I go any further…if I had an Intuos 5 or earlier version without “Touch,” I would not have used the newer driver. Of course I worried, but I decided to go ahead and give it a try. I wanted to update my Intuos 5 Touch because the older drivers for an Intuos 5 still use the radial menu technology and not the newer On-Screen Controls. My Cintiq and Alienware Area 51 are still in Georgia. I brought my older Alienware Aurora 4 and my Intuos 5 Touch with me. I looked where Wacom keeps its legacy driversfor the older products and I didn’t see any new drivers.īut, I am currently in Mississippi because my sister is ill and I am helping with her care. Wacom released new drivers for its Cintiq, Intuos Pro, and Intuos (new name for Bamboo) products.
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